Installation
Nothing happens when I install the client component
First make sure you have installed the server components and completed the steps in the customization guide. Also check to make your CTI Edition is enabled for your account. Sometimes, rebooting your machine also helps.
If all above is OK, most likely the client component was not authorized to access the Skype API. When you start an application that requires access to Skype, Skype will ask you for permission. An example of such a window is shown below.
If this is not answered (default setting is deny), close the window or not answer this dialog then no access will be possible. The result is that the add-on application is unable to communicate with Skype.
To check the access settings in Skype, open Skype and click on Tools|Options|Privacy
At the bottom you will see a link called "Manage other programs' access to Skype". Click on this link. A new window will open where you can see which applications have tried to connect to Skype. Make sure "iexplore.exe" is allowed to access Skype. Click on the program listing and click "Change" which will allow you to check the settings. Make sure the setting is "Allow this program to use Skype" (the top option).
Last update: 2007-12-12 00:50
Author: PamConsult Support Staff
Revision: 1.3
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