en Installation logs,logging,protocol,bug,report How to create logfiles for bugreporting <p>If you experience any problem with the application, log files could help us identify and fix your problem quickly.</p><p>To create log files, follow these instructions:</p><p>1. Exit Salesforce.com</p><p>2. Right-click on the "Salesforce.com Call Center Adapter" in your tray and select "Logging..."<br /><img hspace="0" border="0" align="absmiddle" src="/faq/images/task_icon.jpg" /></p><p>3. Set the "Log Level" to "High":</p><p><img hspace="0" border="0" align="absmiddle" src="/faq/images/logging_settings.jpg" /></p><p>4. Open Salesforce.com and try to reproduce the problem you want to report us</p><p>5. Exit Salesforce.com</p><p>6. Zip the files "browser_connector.log", "cti_connector.log" and "protocol.log" (located in "C:\Program Files\Skype for Salesforce" in Windows XP or "C:\Users\&lt;your username&gt;\AppData\Local\VirtualStore\Program Files\Skype for Salesforce" in new Windows Vista installations) and send them to <a href="mailto:installation@pamconsult.com">installation@pamconsult.com</a>.</p><p /> PamConsult Support Staff 2007-06-13 22:01